Conditions Of Travel
- Cancellation & Amendment Charges
- Luggage
- Alcohol, Smoking & Drugs
- Disruptive Behaviour
- Dress Requirements
- Seat Allocation
- Reservations
- Departure Times
- Children
- Travel Insurance
- Other Conditions
All fares include G.S.T.
Any bookings made & paid online will receive a $2.00 discount.
Transborder Express reserves the right to change fares and or vary fares, per individual seat(s) and or service(s), without notice.
Conditions of Carriage
The Company is not a common carrier and reserves the right to refuse to carry any person or their luggage without assigning a reason therefore.
Luggage
The Company accepts no liability for lost or damaged luggage. The company recommends that sufficient luggage insurance be obtained. Limit of 1 suitcase, not to exceed 20kg and a small carry bag, not to exceed 5kg. Each item must be clearly marked with your full name, address and contact number. Luggage exceeding the allowable limit or any boxed item will be considered freight and charged accordingly. Excess luggage, surfboards, bikes or freight attract a charge of $20.00 per item.
Alcohol, Smoking & Drugs
Australian Federal and State Government Regulations prohibit smoking, the consumption of alcohol and the conveyance or ingestion of illicit drugs on coaches. Passengers under the influence of alcohol or illicit drugs will not be permitted to board the coach.
Disruptive Behaviour
Persons behaving in a disruptive manner may be removed from the coach at the sole discretion of the Coach Captain.
Dress Requirements
A reasonable standard of clean clothing and footwear is required.
Seat Allocation
Seat Allocation requests are not guaranteed.
Reservations
Booking Confirmations must be made 24 hours prior to departure.
Departure Times
Passengers are encouraged to be at the departure point 15 minutes prior to departure, whether at a Passenger terminal or en route.
Children
All minors under the age of 12 years must be accompanied by a chaperone aged 16 or over. A Parent / Guardian Authorisation form must be completed for all unaccompanied minors between 12 and 16 years of age. Children 2 years and over will be charged the applicable child rate with a confirmed seat. Children under 2 years of age may travel free of charge if accompanied by a full fare paying adult. Should a child under the age of 2 years require a seat, the applicable child rate will be charged.
Travel Insurance
Travel insurance is highly recommended when making all travel arrangements.
Other Conditions
The Company, and or their agents, will not be liable for any accident, injury or death or any passenger, nor loss or damage to personal effects or luggage, irrespective of the conditions from which such accident, injury, death; loss or damage may have arisen.
The Company, and or its agents will not be responsible for any inconvenience, or loss occasioned to delays to services and additional cost of accommodation, transport and associated expenses and this includes adverse weather.
The Company, and or its agents reserve the right to cancel, vary or substitute any service in any way for any reason deemed necessary.
The Company, and or its agents, reserve the right to refuse carriage of any person on any service and to remove any person from any service for any reason or in the interest of other passengers.
No guarantee, express or implied attached to any motor vehicle owned by, leased by, or operated for the company, nor can the operator or its agents accept liability for any loss, delay, cancellation of service, death or irregularity that may occur to be occasioned by any cause whatsoever and it is expressly agreed that all bookings are made and accepted under these stipulations and conditions.
Timetables and fares are subject to alteration without notice.
Booking confirmation must be made 24 hours prior to departure.
Minors 12 & under must be accompanied by a chaperone at all times.
All refunds are processed as per the company's refund policy.
For safety reasons certain goods or articles cannot be carried, such as weapons, explosive goods and flammable items.
Fruit and vegetables will not be carried due to Government Quarantine Regulations.
Seat allocation requests are not guaranteed.
Due to safety requirements Transborder Express requires any passenger traveling with a wheelchair, must be accompanied by a carer or escort at all times.
We recommend that you contact Transborder Express a minimum 72 hours prior to departure, as the allocation of a wheelchair accessible coach on a specified or requested service is subject to availability. A wheelchair accessible coach on any Transborder Express service is not guaranteed.
Bookings made directly through any Transborder office or counter will incur a non refundable $2.00 booking fee. Any bookings made online will not incur a $2.00 booking fee.